The terms and conditions governing your use of our medical coordination platform.
Last updated: October 2026
By accessing or using the Cuba Medical Services Connect website and coordination services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.
We provide international patient coordination services, connecting patients with medical institutions in Cuba. Our services include:
We are a coordination service and do not directly provide medical treatment, diagnosis, or advice. All medical opinions, diagnoses, and treatments are provided by licensed healthcare professionals at Cuban medical institutions. Information on this website is for general informational purposes only and is not a substitute for professional medical advice. Always seek the guidance of a qualified health provider with questions about a medical condition.
You agree to:
While we strive to keep information on this website accurate and up to date, we make no warranties about the completeness, accuracy, or availability of any content. Treatment availability, protocols, and pricing may change without notice. We recommend confirming all details with our coordination team before making decisions.
Coordination and treatment costs are outlined in your personalized treatment plan. You are responsible for all agreed fees. Payments are processed according to the terms specified in your plan. Unless otherwise stated, fees do not include travel, accommodation, or personal expenses, which are billed separately.
Cancellation and refund policies depend on the specific treatment plan and the policies of the partner medical institution. Requests for cancellation or refund must be submitted in writing. We will make reasonable efforts to facilitate refunds in accordance with the applicable institution's policy, but certain medical and administrative costs may be non-refundable.
To the fullest extent permitted by law, Cuba Medical Services Connect and its representatives shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from your use of our services or from any medical treatment provided by third-party institutions. We act solely as a coordinator and are not responsible for the clinical outcomes of treatments performed by Cuban medical institutions. You acknowledge that all medical procedures carry inherent risks.
All content on this website, including text, graphics, logos, and design, is the property of Cuba Medical Services Connect or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of these external sites. Accessing them is at your own risk.
These Terms are governed by the applicable laws of the jurisdiction in which Cuba Medical Services Connect operates. Any disputes arising from these Terms shall be resolved in accordance with those laws.
We may revise these Terms of Service at any time. Updated terms will be posted on this page with a revised "last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the revised terms.
If you have questions about these Terms of Service, please contact us: