Privacy Policy

Overview

Cuba Medical Services Connect ("we", "us", or "our") is an authorized international representative of Servicios Médicos Cubanos (SMC), under the Ministry of Public Health of the Government of Cuba. We coordinate medical care for international patients seeking treatment in Cuba. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and health information when you use our website and coordination services.

Information We Collect

We collect the following categories of information:

• Personal identification: full name, email address, phone number, country of residence, and passport copy (required for medical visa processing).
• Health information: medical history, diagnoses, symptoms, previous treatments, imaging, and lab results you submit for evaluation by Cuban specialists.
• Communications: messages exchanged with our coordination team and records of your inquiries.
• Technical data: IP address, browser type, and language preference, used for localization and site security.

How We Use Your Information

• To review your medical case and coordinate a free evaluation within 48 hours.
• To match you with the appropriate Cuban specialist and prepare a personalized treatment plan.
• To process medical visas, invitation letters, and travel documentation.
• To arrange translation, accommodation, airport reception, and follow-up care.
• To respond to your inquiries and provide ongoing support throughout your journey.
• To detect your preferred language and localize your experience.

How We Share Your Information

We share your personal and medical information only as necessary to coordinate your care:

• Cuban medical institutions: your health information is shared with the partner hospital or clinic reviewing and treating your case (e.g., La Pradera, CIREN, CIMEQ).
• Service providers: translation services, travel agents, and accommodation partners involved in your journey, strictly on a need-to-know basis.
• Legal compliance: where required by law or to protect the rights, safety, or property of our patients or organization.

We never sell your personal or medical information to third parties.

International Data Transfer

Because our services involve medical care in Cuba, your information may be transferred between your country of residence and Cuba, as well as to other countries where our service providers operate. By submitting your information, you consent to these transfers. We take reasonable steps to ensure your data is protected in accordance with this policy throughout this process.

Data Security

We employ appropriate technical and organizational measures to protect your information, including encrypted document uploads, access controls, and secure storage. However, no method of transmission over the internet or electronic storage is fully secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal and medical information for as long as necessary to provide our coordination services and to meet legal, accounting, or reporting requirements. You may request deletion of your account and associated data at any time through your profile settings or by contacting us.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal and medical information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data ("right to be forgotten").
• Withdraw consent to processing at any time.
• Object to or restrict certain processing of your data.

To exercise these rights, contact us at info@cubanmedicalservices.org.

Cookies & Analytics

We use essential cookies to remember your language preference and session. We may also use analytics tools to understand how visitors use our site so we can improve it. These tools do not identify you personally. You can disable cookies in your browser settings, though some site features may not function properly as a result.

Children's Privacy

Our services are intended for adults seeking medical care, or for parents and guardians coordinating care for a minor. We do not knowingly collect information directly from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "last updated" date. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us: